Upgraded karaoke experience at Mad Hatter
The support we’ve received from the Singa team as well, big shout out to them they’ve been fantastic.
The Mad Hatter is full of surprises
The Mad Hatter is an Alice in Wonderland inspired speakeasy cocktail bar. Mad Hatter want their guests to feel like they’ve fallen down the rabbit hole for a mad evening full of surprises.
Customers are generally there to mark a significant event. A birthday, a hen party, a leaving do or an anniversary so everyone is in a good mood and they are there to celebrate.
Singa replaced two previous systems
For karaoke, The Mad Hatter used two different sets of software in the past that were never designed to be used together. They each addressed the different needs the venue had, but was never the most intuitive. Bar staff would have to spend quite a lot of time making sure they were up to date with one another and the functionality was quite restricted.
It was also fairly complicated for the karaoke DJ to use. Singa is simple enough that any member of the team can be the karaoke DJ without more than a minutes trainingl. From the customers point of view it’s super slick as they can download the Singa consumer app on their phone and browse the huge song library and request their favourite tune without even having to leave their seat.
Singa is always willing to lend a hand
“Singa is really effective and has simplified yet upgraded the Karaoke experience overall at Madhatters. It does everything the previous systems delivered in a much more simple interface and so much more.
The support we’ve received from the Singa team as well, big shout out to them they’ve been fantastic. Always willing to lend a hand, always prompt with any troubleshooting and even when the question may appear silly at the time.”